Frequently Asked Questions
Everything you need to know about your Big Agnes fashion experience.
What is your shipping policy for international orders?
We offer worldwide shipping with standard delivery taking 7-14 business days. Express shipping options are available at checkout, and tracking information is provided via email once your order leaves our warehouse.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return or exchange, please visit our online Return Portal and follow the step-by-step instructions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I'm ordering the right size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing your results to our specific size chart, as fit may vary between different collections.
Are Big Agnes products sustainably made?
We are committed to ethical fashion. Most of our garments are produced using organic cotton, recycled polyester, and eco-friendly dyes, working exclusively with certified fair-trade manufacturers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.